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At iCreatives Technologies Inc., we offer creative and innovative digital marketing solutions designed to elevate your brand. Due to the nature of our work – customized, time-intensive, and creative – all payments made to us are considered final and non-refundable, except in the rare circumstances outlined below.
1. Refund Eligibility
We only offer partial or full refunds in the following exceptional cases:
- Duplicate Payment: If you are accidentally charged twice for the same service, we will promptly refund the duplicate amount.
- Service Not Rendered: If we are unable to begin your project within 30 days of the agreed-upon start date and no substantial work has been delivered, you may request a refund.
- Cancelled Projects (Before Start): If you cancel a project before initiation, you may be eligible for a partial refund, minus administrative fees (typically 10–15%).
Refunds are not issued for change of mind, delayed feedback, missed deadlines due to client-side delays, or once services have begun.
2 Non-Refundable Services
The following services are strictly non-refundable under all circumstances:
- BPO services (once the contract is signed)
- IT services (once development work has started)
- Ghostwriting (once writing has started)
- Editing, proofreading, and design once initiated
- ISBN registration, formatting, or publishing packages
- Branding, logos, and visual assets
- Digital marketing and ad spend
- Promotional campaigns across platforms
- Any service with a custom quote or milestone-based payment plan
3. Chargeback Policy
To protect our agency and contracted professionals, we maintain a zero-tolerance policy on unauthorized chargebacks:
- Fraudulent Chargebacks: Any chargeback filed after receiving deliverables will be contested with evidence.
- Dispute Resolution: We urge you to contact us directly at info@icreativeztechnologies.ca to resolve any concerns before initiating disputes with your bank or card provider.
- Legal & Collection Action: In cases of baseless chargebacks, we reserve the right to:
- Submit collections claims
- Pursue legal action for recovery
- Notify credit bureaus and merchant networks
By using our services, you agree to abide by this refund and chargeback policy and acknowledge that all transactions are protected and recorded.
